Privacy Policy

Introduction

At glossielocks, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

What Information We Collect

When you interact with glossielocks, we may collect the following:

  • Personal Information: Name, email address, phone number, billing/delivery address.
  • Payment Information: Processed securely through trusted third-party providers (e.g., Stripe, PayPal).
  • Website Usage Data: IP address, browsing behaviour, device type, and cookies.

How We Use Your Information

We use your information to:

  1. Process Orders: Fulfil purchases and manage delivery.
  2. Customer Support: Respond to queries and provide assistance.
  3. Marketing: Send updates, offers, and promotions (with your consent).
  4. Improve Services: Analyse website performance and user experience.

Sharing Your Information

We only share your information with:

  • Shipping Providers: To deliver your orders via Royal Mail.
  • Payment Processors: For secure transactions.
  • Analytics Providers: To monitor and improve our website performance.

We never sell or share your data with third parties for marketing purposes.

Cookies

Our website uses cookies to enhance user experience and analyse performance. You can control cookie settings via your browser preferences.

Your Rights

You have the right to:

  • Access or request deletion of your personal data.
  • Update your information.
  • Opt-out of marketing communications at any time.

To exercise these rights, email info@glossielocks.co.uk.

Contact Us

For any questions regarding this Privacy Policy, please contact:
Email: info@glossielocks.co.uk

Terms & Conditions

Introduction

Welcome to glossielocks. By accessing our website, you agree to be bound by these terms. Please read them carefully before using our services.

Ordering

  1. Placing an Order: Orders are subject to availability and confirmation of payment.
  2. Pricing: All prices are listed in GBP and include VAT. Delivery charges are applied at checkout.
  3. Free Shipping: Available on orders over £100 (excludes promotional offers).

Payments

Payments are processed securely via trusted payment gateways:

  • Stripe
  • PayPal
  • SumUp

We do not store credit card information.

Delivery

  • Orders are shipped via Royal Mail First Class (1-2 working days) or Second Class (3-5 working days).
  • Free delivery applies to orders over £100.
  • Delivery times may vary due to circumstances beyond our control.

Returns & Refunds

Refer to our Delivery and Returns Policy for details on returns, refunds, and exchanges.

Product Descriptions

We aim to provide accurate descriptions and images of all products. Slight variations may occur due to monitor settings or product updates.

Limitation of Liability

glossielocks is not responsible for:

  • Delays caused by shipping providers (e.g., Royal Mail).
  • Misuse or allergic reactions from products.

Always read product labels and consult a professional for specific concerns.

Intellectual Property

All website content, including logos, text, and images, is the property of glossielocks. You may not reproduce or distribute without permission.

Governing Law

These terms are governed by the laws of England and Wales.

Contact Us

For questions or concerns regarding these terms, contact:
Email: info@glossielocks.co.uk