Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Privacy Policy
Introduction
At glossielocks, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
What Information We Collect
When you interact with glossielocks, we may collect the following:
- Personal Information: Name, email address, phone number, billing/delivery address.
- Payment Information: Processed securely through trusted third-party providers (e.g., Stripe, PayPal).
- Website Usage Data: IP address, browsing behaviour, device type, and cookies.
How We Use Your Information
We use your information to:
- Process Orders: Fulfil purchases and manage delivery.
- Customer Support: Respond to queries and provide assistance.
- Marketing: Send updates, offers, and promotions (with your consent).
- Improve Services: Analyse website performance and user experience.
Sharing Your Information
We only share your information with:
- Shipping Providers: To deliver your orders via Royal Mail.
- Payment Processors: For secure transactions.
- Analytics Providers: To monitor and improve our website performance.
We never sell or share your data with third parties for marketing purposes.
Cookies
Our website uses cookies to enhance user experience and analyse performance. You can control cookie settings via your browser preferences.
Your Rights
You have the right to:
- Access or request deletion of your personal data.
- Update your information.
- Opt-out of marketing communications at any time.
To exercise these rights, email info@glossielocks.co.uk.
Contact Us
For any questions regarding this Privacy Policy, please contact:
Email: info@glossielocks.co.uk
Terms & Conditions
Introduction
Welcome to glossielocks. By accessing our website, you agree to be bound by these terms. Please read them carefully before using our services.
Ordering
- Placing an Order: Orders are subject to availability and confirmation of payment.
- Pricing: All prices are listed in GBP and include VAT. Delivery charges are applied at checkout.
- Free Shipping: Available on orders over £100 (excludes promotional offers).
Payments
Payments are processed securely via trusted payment gateways:
We do not store credit card information.
Delivery
- Orders are shipped via Royal Mail First Class (1-2 working days) or Second Class (3-5 working days).
- Free delivery applies to orders over £100.
- Delivery times may vary due to circumstances beyond our control.
Returns & Refunds
Refer to our Delivery and Returns Policy for details on returns, refunds, and exchanges.
Product Descriptions
We aim to provide accurate descriptions and images of all products. Slight variations may occur due to monitor settings or product updates.
Limitation of Liability
glossielocks is not responsible for:
- Delays caused by shipping providers (e.g., Royal Mail).
- Misuse or allergic reactions from products.
Always read product labels and consult a professional for specific concerns.
Intellectual Property
All website content, including logos, text, and images, is the property of glossielocks. You may not reproduce or distribute without permission.
Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
For questions or concerns regarding these terms, contact:
Email: info@glossielocks.co.uk
